Returns & Exchanges

At Gently Soap, we want you to love your skin’s new routine, which is why we offer a 30-day satisfaction guarantee on all our herbal-infused bars. If a product isn't the right fit for your sensitive skin, we are committed to making it right through a simple return or exchange process.

1

Initiate Your Request

Email our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.

2

Receive Authorization

Our team will review your request and provide a prepaid shipping label and a Return Merchandise Authorization (RMA) number via email.

3

Pack and Ship

Securely package the items in their original box, attach the prepaid label to the outside, and drop it off at any authorized carrier location.

4

Processing and Refund

Once we receive your package, please allow 5-7 business days for us to process your refund back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing